Privacy Policy

SARAH NOVA LLC (“we,” “us,” or “our”) operates the website https://sarahnovallc.com (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us.

Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact customer service

This may include name, email address, shipping and billing address, phone number (+1(870)406-4696), payment information, and any details about your pets (e.g., breed, age) if you voluntarily share them.

We also automatically collect certain information, including:

  • Device and browser information
  • IP address
  • Cookies and similar tracking technologies
  • Usage data (pages viewed, time spent, etc.)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations, shipping updates, and marketing communications (you can opt out anytime)
  • Improve our website and product offerings
  • Comply with legal obligations and prevent fraud

Sharing Your Information

We may share your information with:

  • Service providers (e.g., payment processors, shipping carriers like USPS/UPS, email marketing platforms)
  • Affiliates and business partners
  • Law enforcement or regulators when required by law

We do not sell your personal information. However, we may share data as permitted under applicable laws, including the California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act.

Your Rights

Depending on your location (especially if you are a California or Colorado resident), you may have rights to:

  • Access, correct, or delete your personal information
  • Opt out of the sale or sharing of your data (if applicable)
  • Limit the use of sensitive personal information

To exercise these rights, email us at info@sarahnovallc.com. We will respond within the time required by law.

Data Security

We implement reasonable security measures to protect your information. However, no system is completely secure.

Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Site.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

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